FAQ – Stonehaus Jewellery

Frequently Asked Questions

What materials do you use in your jewellery?

All Stonehaus pieces are handcrafted using sterling silver (925, 950, or 999), along with natural stones and thoughtfully chosen materials. Because many of the stones and materials are natural, slight variations in colour, texture, and pattern are part of what makes each piece unique.The materials used for each design will always be listed in the product description.

Will my sterling silver jewellery change colour over time?

Yes. Sterling silver, including 925, 950, and 999 silver, naturally oxidises over time when exposed to air, moisture, and everyday wear. This is completely normal and a sign of genuine silver. With proper care and occasional polishing, your piece can easily be restored to its original shine. You can refer to our Jewellery Care Guide below for simple maintenance tips.

Are your stones natural?

Yes. We use natural stones, which means each one carries its own unique variations in colour, texture, shape, and pattern. No two pieces will ever look exactly alike, and that individuality is part of their character and charm.If a stone has been enhanced or treated in any way, it will always be honestly stated in the product description.

Are your pieces handmade?

Yes! Each piece is carefully handcrafted, meaning no two are exactly alike. Handmade jewelry carries a unique character that makes every piece special.

Here’s everything you need to know to keep your jewellery looking beautiful for years to come:

Why Does Sterling Silver Change Over Time?

Sterling silver naturally oxidises when exposed to air, moisture, and certain chemicals. This gentle darkening, sometimes called a natural patina, is a hallmark of authentic .925 sterling silver and is part of what makes it so special. Many people love the character this brings to their jewellery, but if you prefer a high-polish look, it’s easy to restore its original shine.

How to Minimise Oxidation:

Wear it often! The natural oils from your skin help maintain its brightness.
Store it properly: Keep your jewellery in an airtight bag or soft jewellery pouch when not in use to limit exposure to air and humidity.
Avoid chemicals: Take off your jewellery before swimming, showering, applying lotions, or using cleaning products, as these can accelerate oxidation.

How to Restore Shine:

Use a soft polishing cloth to gently buff the surface and bring back its luster.
For a deeper clean, mix warm water with mild dish soap, soak for a few minutes, and gently scrub with a soft toothbrush.
Avoid harsh chemicals or silver dips, as they can strip away the silver’s natural beauty.

Where Should I Store My Silver Jewellery?

In a dry, cool place away from direct sunlight and humidity.
A jewellery box with anti-tarnish strips can help slow down oxidation.
Keep each piece separate to prevent scratching.

Your sterling silver jewellery is meant to be loved, worn, and lived in. With the right care, it will continue to tell your story for years to come.

Where Should I Store My Natural Stone Beaded Bracelets?

Store your bracelet in a dry, cool place away from direct sunlight, excessive moisture, and humidity. To help preserve the natural stones and waxed thread or cotton cord, avoid prolonged exposure to water, perfumes, lotions, and harsh chemicals.
When not being worn, lay your piece flat or store it separately to prevent tangling, stretching, or unnecessary friction against other jewellery.

Each piece of jewellery is handmade with love and care, and I want you to be completely happy with your purchase. Please take a moment to review policies below before purchasing.

International orders may be subject to customs fees or import duties upon delivery. These are not included at checkout. Please take a moment to review policies below before purchasing.